Eskom disconnection

I pay R800 every month , my electricity is being disconnected for the 2nd time , the last time they came to covert me to prepaid , but they failed , I went to shoprite bought electricity and nothing was working ,I went for almost 2 weeks without electricity, I ended up logging a complaint and they came and reconnected but failed to covert me to prepaid , my last payment was on the 28/02/2021, they came and disconnected on today on the 03/03/2021 , I called them and they told me that my account is inactive and the conversion to prepaid saids it’s under investigation, I owe R200 000+ and all the R800s that I’ve been paying for years where not credited against my total debts which means that I’ve been charged interest on interest, i never fought with anyone from Eskom and when they came and said they want to convert me to prepaid I welcomed them and gave them all the support I could give , I know I have a huge balance but at least am trying every month without fail no matter how bad my financial situation can be , I make sure that R800 is paid towards my electricity bill , please help me as some of my tenants are working from home .

Premises ID number - *** Tariff name Homelight 2 Stand no : 7822 Xorile street, Orlando west , Soweto