Eskom disappointing service

Due to a misunderstanding our prepaid metre has been disconnected/blocked. For the past 2 days we have been trying to get the metre re-connected/unblocked however with no satisfaction. We have a 6 month old child who requires warm water for is to prepare his milk. Our food is going bad. I am really defeated, Eskom has not been any help. They were quick to block the metre but are *********** in unblocking it.