Eskom

Good day My name is Adam Wales i would like to help a elderly lady that eskom send a account of R63,882.70, after all the years that they send her a statement every month and she pay on time. They now coming with a story that her meter was not working but why must she pay for something that she had no control over. I have proof of Invoices where she pay her account monthly. I would highly appreciate it if you could help her with eskom. She had no kids that can run around helping her or afford lawyers to fight her case. Thanks in advance for helping Adam