Eskom customer service bad

I don't understand why Eskom, employees are still working at home, We are at level 1 but they are still working home, to think they are rated the worst employees, when it comes to customer service , That call centre is so useless, phone them, there's no answer, and then it goes straight to that voice message, and the message will tell you to press 1 for Gauteng, when you do that, the phone went dead, you do it again the same thing keeps on happening,

I decided to go To their offices in Benoni, to my surprise, we were about 6 people with queries, and no one to help us, only a welcoming security with a paper of telephone numbers we must use, if we can't get through to the call center. We were told that they are working home since last year,

We are charged exorbitant amount of money of which we don't have anywhere to query, How can they charge a house in a township R3000 plus, with only one person, staying in that house, and always not there, but the bills comes with that amount, We've never seen any of their employees, who are supposed to be reading meters do their jobs hired for which is reading meters, do that, but we charged exorbitant amounts

Ekurhuleni people are paying for Soweto arrears when it comes to Eskom

Good abiding loyal citizens are paying for non compliant people,

Eskom employees must go back to working at their cimpanies not at home,