ESKOM CUSTOMER SERVICE

I have been struggling for 4 months to submit my meter readings to Eskom. I emailed the readings and received an automated response stating that I have to download the app and then send it via the app. I have tried that multiple times. It doesn't want to submit because my reading is less than the reading they have. And that is exactly my problem! My meter has not been read for the whole year and I have been paying an estimate every month. My readings are less than the estimate and I am not getting the credit that is due to me. I tried phoning them, held the line for 25 minutes, listening to the message that I am first in line. Eventually my airtime ran out and the call was disconnected! Then I have sent an email together with photos of my meters to customer service and complaining about my telephone experience and received a reference number: ***. Since then I have hear nothing about my problem. I have send an email again to another address regarding the app and technical faults. And again I have received an Automated response. I am outside the time limit now for submitting the meter readings. I think that Eskom's customer care, whether it is via email, phone or whatever sucks big time! No wonder the company is in big trouble. They really do not have the expertise or skills to sort out a little problem like this.