Eskom contact centre

I called the Eskom contact centre Gauteng branch 08this morning to follow up on the registration of the meter they said was unregistered. I was queuing for a long time and the queue music stopped and it all went silent. An agent had put me on mute and no matter how I pleaded for help the agent kept quiet. I even asked to be transferred to another agent since they were preoccupied with something. Please investigate the call was at 10:20 I would like for this agent to be fired for playing with my time, money and patience. I am without electricity for two weeks now and I'm Soo mad coz I'm getting no assist I made a follow at 10:37 and the call got dropped as I was about to be put through to an agent. We went to the customer service centre in Randfontein, the security guard at the door would not even let us in they turned us away saying we need to send documents to ***. I mean what is the point of having a walk in centre. Eskom ur services are appalling