ESKOM COMMUNICATION VERY FRUSTRATING

I am writing this with a very heavy heart, on the 1st November 2019 I app**** for prepaid electricity installation for my mother, and was told the waiting period is 3 months how ever the installation can be done earlier, I kept following it up only to be told it is still on the waiting list, until on the 11th of February 2020 was told that they are logging a complaint because the Thohoyandou Eskom office is not giving them (the call centre) feedback, I then called again several times until on 27th of February a call centre agent advised that my mother should go to the Thohoyandou office to check what is taking so long, to avoid the application being taken off the system, which will force us to re apply and be told to wait for another 3 months, my mother went to the Thohoyandou office on the 28th of February where she waited for 4 hours only to be told that they will call her, today I called again to follow up I spoke to Nxumalo who said the contact person in Thohoyandou is on lunch I should call again after 2pm, I call again then a Sibongile Mthethwa tells me that they don't call people at walk in offices however she is requesting a feedback from Thohoyandou with a reference number ( ***). this is very frustrating for us to be sent back and forth using our money to call Eskom for non tangible feedback