Eskom

My meter box was blank could not see the units but electricity was on, after a day it shut down the electricity. I called Eskom on the 08.01.2019 to report it, I was told that they will send an electrician who will be at my house at 21:30 to 22:00 pm same day. Come time, they don't show up, I called the call center after 30min waiting for an agent gave ref number and he just said hold and hung up, called again agent just kept quite for a good 20min. I called again on the 09.01.2019 and I was told they already send out an electrician, 15:00pm no one shows up. I call again and a lady by the name of Mpho answered explained my situation and tell me that Eskom switched off as I was purchasing electricity of R100 and R150 instead of R350 (surprised as I didn't know I had to buy that much) and its only the 2 of us in the house which we both work, we don't need to buy a lot. She says it has been sent to the dispentch department and can take 48 working hours for it to be approved or declined, I asked why would they decline it? she then said they will give us the reason. I am irate and request to speak to a supervisor on floor, she hang up on my ear. The customer care center its a joke, how dropping calls its a norm, and the incorrect information given to us, I am so stressed just bought groceries. the ref number : ***