Eskom bill complain

Good day Iam a very unhappy Eskom customer. I'm an old billed client of Eskom and I know more or less how much is my bill every month, it used to be R1600 -R1700 and it went up to R2000 very strange enough at a later stange it went up to R3900 I'm billed every month/30 days. January 2024 I'm billed R12 663.25. I'm not happy with Eskom's answers and I never paid such amount in my entire life since i lived here. What am I going to eat with my children ,how will I honour the other bills?😢 I don't have rental flats no bussiness in my teritory , it is myself and my children at my household. I am very upset and disappointed with Eskom and I dont have the said amount and I'm fearing disconnection because the due date is end of this month. Please help me.

Below is their explanations that makes me angry from ESKOM.

Good Day

As per your query *** With reference to your JANUARY 2024 account statement you were billed for 61 days ,from 2023/11/07 - 2024/01/07 . You are on the Homepower Standard tariff which means that once actual readings are taken our billing system bills from the previous actual reading 45960 to the current actual reading 49791 . It also adjusts your account for any previous over or under estimations during that period and also takes into account payments made during that period (Refer to Rebilled Adjustments on your account statement for a detailed analysis/explanation). The total charges for the billing amounted to R11,011.52, however due to the estimations we adjusted it by R-1,137.99 There was a balance brought forward of R1,308.69 , you paid R-1,308.69 on …2023-12-22….. which reduced the outstanding balance to R(0). If we add in the total charges for the billing period of R11,011.52 + VAT of R1,651.73 gives an all-inclusive total due on the …R12,663.25 You are also more than welcome to contact our call centre on ***to make a payment arrangement if you feel that it might be challenging for you to pay the required amount. Regards