Eskom Bad Service - Delft

Bad service,

I have a query about Eskom, my mother's meter box (Portal Meter box) is not working and it has not been working for more than 2 weeks. We have logged couple of queries with Eskom, but no luck.

We call the Call Centre number and that was from the 27 April and all of us cousins, brother and sisters till Tuesday the 2 May 2023. The have been now response form Eskom side and my mother is very sick and can't leave without electricity and she is a person that take constant medication for her chronic condition.

I've asked my cousin to log queries so that we can check if they're going to speed things up, but no luck. Eskom response in Delft South does not care. We have made couple of arrangements for neighbors to help us and they're tired of us asking for warm water, charging the portal lights for my mother. The meat and food was thrown in the bit as it is rotten. We have been without food for couple of days and still no response from Eskom - Delft.

We stay with grandson's and grand daughters and they have been without food as the money were had was spent on the food that went to waste

They have advised us to go to the Police Station to speak and get assistance from the Captain or station commander, still no luck. That was on Thursday the 4 May 2023.

We went to on areas counselor for assistance and then she informed us she will send it to one of her group chats on WhatsApp and that was on Friday. Still no response from Eskom.

We were advice to go to Eskom in Bellville and we went today Monday the 8 May and they advised us to call the Call Centre number: Talking ABOUT BAD SERVICE. They just needed to replace the box as the box is not working at all.

Someone and anyone help us, my number is *** and reference number that was given was: ***.

Is that hard, is this the service delivery we were promised.