Eskom bad service.

I am disgusted with the service we get from Eskom and if you try to follow up on open reference numbers the voice prompt say that the reference number does not exist. I send e-mails to the *** address and they don't give feedback; I don't even think they read my e-mails. Reference numbers are below. If I type the reference numbers in at Alfred Chatbot, he tells me what it is about but no feedback.