Eskom bad client

Good day I have lodged a call at Eskom when my meter box was no longer working. The guy called me from Eskom and told me make sure there is someone at and I told him that am only 5 minutes away from work during the day of which he can call me to come and open for him as there is no one during the day. The guy told me that his duty is not to call me but to attend the issue reported and he was soo rude to me as if he was talking to his child. The guy told to go home and wait for him as it can take 30 minutes for him to arrive. I waited for him for more than 1h30min but did not arrive. Today I did call Eskom to make follow up on my case and was told that the case have been closed and the results from their technician was that the matter have been attended to and the electricity is back of which it is not true as am still waiting for assistance even today. This is the second bad treatment am receiving from Eskom as the same issue like this happened last time I reported the issue at Eskom. The way it is, am not the only victim of this kind of treatment as most of the people around me are complaining about the same issue.