Eskom at it's *********** best.

Well by some miracle the new owners of the house we sold managed to change the account into their name. The same day, 23 September 2023, they came to read the metre - another miracle. That is where the good news stopped. When I got my final bill, they had back dated the account to my July account and then proceeded to charge the new owner from end July, even though I had paid those accounts up to end August - waiting for the September bill where my bill would be finalised. Now the new owner is having to pay again to keep her lights on when this the outstanding amounts are not for her account and I had already paid them. My final account should have been when the reading was taken in September and the new owner should've received her first account in October. And do you think anyone comes back to you to try and sort this mess out - seems they just can't see the problem. We just get no response from Eskom and don't know who to contact anymore. We both got accounts this month without any adjustments on them.