Eskom Applications

I am very much appalled at the Customer service Eskom has rendered to me. On the 7th of August 2020 I submitted an application for electricity connection to my house, later that week I received an email from their service desk with a reference quoted on it and it stated that I will be contacted within 30 working days for a quotation to be done for the installation as per application process. The 30 days lapsed and I made an enquiry with the Customer Services shareline to be told that the reference number i had received earlier was for a Telkom upgrade and the lady assisting me at the time insisted that I log a new application and she would personally see that it is forwarded to the technicians for processing as there may have been a system error with my first attempt, so we did go through with the application and it was now 6 October 2020. Three weeks form then yet again called in on the status of my application and was told it was still in process and should wait to hear from field technicians within 5 working days. I even decided to write an email to the CEO's office even he has not responded to my cries for help, these guys always have too much to say about ******* connections but when you try to do the right thing they do not respond. I am left with no other alternative at this present moment then to join the masses because having integrity counts for nothing in this country of ours.