ESKOM ACCOUNTS DEPT PROBLEM

Dealing with Eskom Western Cape is a nightmare! We have been trying to get Eskom to send 2 new accounts to our new email address which we advised them of in January 2024. We were told it takes Eskom +- 2 months to change an email address!!!! REALLY! Then when they do reply to about our 5th email reminding them of our new email address - the message says documents will follow shortly with a ref no.- but they are still sent to our old Webafrica email address. which is incorrect .Fortunately we are still receiving the Webafrica emails even though we cancelled their service in January 2024. All you need to do to change an email address is to replace the old one with the new one - how can that take Eskom 2 months.!!!! Can anyone suggest who we can contact high up in Eskom to sort this out as this is a business account we are talking about.

still pick them up via Webafrica but that email address has been closed by us. For goodness sake all you do is delete the old email address and replace it with the new one. Does anyone know who we can contact at Eskom who understands what we are trying to get them to do