Eskom Accounts Department Do BETTER!

I am an Eskom customer and submit my meter readings every month either telephonically or via the Eskom App. Despite this fact from Oct to January I received accounts saying I owed nothing. I continued to pay the average monthly amount as I knew that at some point they would ask me for the back pay. I also reported the fact that I was getting zero accounts. In February I began to receive estimate accounts, despite the fact that I submit actuals every month. I have reported this to Eskom on two seperate occasions, but still receive estimated accounts every month. To make matters even more frustrating when I am a day late submitting my actuals, an Eskom agent phones me to ask for my actuals... but the accounts still come as estimates. COME ON ESKOM! YOU CAN DO BETTER!