eskom

I do not understand why the electricity is going off for more than 12 hours in my area, I live in ny 52 and the electric was of yesterday from 19;04 and it has not been on, what kind of service is this, its lockdown and its cold what do you expect us to do, ****** *** Eskom people , why is there loadshedding in winter some of us go to work and how do you expect us to wash and eat in the morning, what a *** service, I wish we had another energy provider so that you can see that you are really doing *** ... this is really not on?????? **** this ... I need the electric to be on and I need a call on ***