ESKOM

On Friday the 31st of Jan 2020, the electricity went off at 2 pm, it was only restored on Saturday night to Sunday morning @ 2:36. I'm the sole provider, all my meat is off cheese, butter, milk, fruit, and veg. I have now contacted the customer care email, and I was told it can take up to a month or more and I might not be able to claim. So what should I give my family? How does that even work? How can all your food go off and you might get two months later something...MIGHT!!! Honestly. What now ESKOM?