Eskom

I am writing in desperation regarding a huge disparity on my account for the month of April 2024. Although I have appealed to Eskom, my pleas fall on deaf ears and I am passed from pillar to post. It's remarkable how in these days of "artificial intelligence" the consumer suffers more and service delivery has all but disappeared instead of improving. It's more a case of "gross stupidity" on the part of the implementers. Any digital system is after all only as "intelligent" as the one feeding it data.

I received a bill of R3350 (1790 units) for the month of April 2024. This was paid and I immediately emailed Eskom to unlock their meter box so that I could confirm that the reading was correct. I received a rather prompt reply from an official at Eskom who forwarded my email to the "correct"department. I next received a garbled email from someone else saying that he was attaching a photo of the meter to confirm the reading. The attachment turned out to be a garbled mess of thousands of letters, no photo. I then examined the bill carefully trying to compare the current month to the previous month and I noticed that the opening reading the month of March, which had been paid, was the same as the reading for April. This effectively means that I was charged for, and paid, 3 months of supply over a period of 2 months. I cannot understand how in this day of "artificial intelligence" a mistake like this can be made. Surely a structure like Eskom should have a system that is capable of picking up "errors" like this, I think they currently call it "artificial intelligence". I can only look at this with the greatest suspicion as this is not the first account I have received that is suspiciously high. I am therefore calling on Eskom to send an official to me to go through my account for the 30 years I have occupied this property. I want proper reassurance and documentary proof that this has not occured multiple times during the past 30 years. I am 75 years old and I refuse to spend an entire day being chased from pillar to post inside Eskom by officials who clearly don't give a damn.

I am contactable on ***.