Eskom ****

I logged a call yesterday night around 8 regarding the new boxes they gave us. I could not load credits on it till now. I called them this morning again and I was told that my call is being sent to a technician, only to find out now when I call them during 4 and they say my call it been put on hold and will be attended to during working hours which is Monday. So now I must be out of electricity for 3 days. How can they install these **** boxes of Nyamezela if they didn't test it properly and see how will they execute them should something arise? Eskom you fail us completely. How can you expect people to use this if you guys cannot even be able to help us about it. I will tag you everywhere.