ESKOM

Recently we had a very bad storm which took out power to most of the houses in this rural area. Now eskom has a telephone and SMS number of which I can contact them with. I called and smsed them, the call went on for a very long time without being answered and with the SMS I received a automated response. So I emailed eskom with my problem and received the same automated reply. Its been two days now and other homes now have electricity restored except our home this is unacceptable. Why give us a number that doesn't get answered and an SMS number that just first seem to be attended to? These are the details I had to supply them with but still didn't get any assistance *** house 61408. The electric box outside by the wooden pole has switched off due to heavy storms please advise.