Eskom

Dear Sir/Madam We have been out of Power from 2 am 27/10/2015 till now at our Area,now I am trying to report the power outrage to Eskom but no one is interested.They want my Eskom meter Number or my Account Number,I am unable to supply them with that as I am at Work but this affect the whole Area including myself. So why do they want all the documents from one person which is me and yet this affects every house whole in the Area? it makes sense to me.I am reporting this because they must check where the problem is and REPAIR that is all they must do.Warm Regards