Eskom

I am having trouble with metre readings for my electric account. Readings are emailed each month and for the last 4 months they have been wrongly captured. On sending emails to customer services, I receive an auto mail which advises I must resubmit as the layout is wrong. AND you can forget to call them (everyone uses a cell fone now), they take ages to answer and you do not get results. The one time I did manage to speak to someone, I asked to which email address must I send my complaint, Customers Services please, ooo no once again auto answer please resubmit. Which address must be used. And to top it all I receive an sms to adsvise if my account is not paid they will disconnect me.