Eskom

I’m writting this on behalf of my father Mr F Mashilo who is a pensioner. During the month of May I received an invoice of R40000 and i logged the complaint through customer care with ref number ESKOM REF ***. While the investigation I was told the matter has been handed over to Thabiso Kekana in Mokopane,they said our meter box was not reading or it’s faulty since 2017 and it’s our responsibility to check it every now and then. Every month I sms that says Eskom Ref *** Supply restored at <10:47am>. Should you experience power supply problems, please contact Eskom. Service channel options are available on www.eskom.co.za. When I asked about it they said they working on it.

Every month I receive invoices and never missed any payment. I asked what was paying for if the meter box is not reading and whose fault it is and why do they have to wait for 8 years to generate such a big bill.why didn’t they let us know within a year that the meter box is not this could have been avoided.

When we visited the branch they said there is no ther way but to pay half of it or the power will be cut off,my question is how will my father will pay it off as a pensioner of R2100 per month and the company has to be responsible or take fault to the matter as they waited for 8 years to Report and meter box should have been replaced as soon as possible the time they saw it was not reading