Endless horrible experiences!

Last month we received a bill of R74 000 which is totally ridiculous! My mother is a pensioner and now she is forced to pay this ridiculous amount else they will be cutting our electricity. I called in and was told they would look into the matter. Went to the offices in Bellville and told yes they looking into it and still nothings come from it. This morning I received an email that they cutting for electricity if payment isn’t made. How can a pensioner make a payment of R74 000 and how even after submitting the correct readings can one’s bill still be high! It does not make sense! This is a household and not a building or a business. We have been trusted paying customers for many years and this isn’t the first time Eskom is doing this to us.