ELECTRICITY SWITCH FROM BILLING TO PREPAID AND ESKOM SHOWS NO CARE FOR THE PAST 3-4 YEARS

From 2018, my parents requested ESKOM to change billing electricity to prepaid and till today they never action to their request. My father is taking care of his family from government grant money (SASSA) and every month he ended up using 80% of SASSA money to pay electricity bills (they have been straggling to survive for years) . this is unbelievable and as we speak the bill came back R1800 and I've been doing follow up for ESKOM in Thohoyandou to come change electricity to prepaid. I've been told I'm not special they have a serious case they attending, Please help me hello Peter. Account reference number is ***