Electricity suspended - prepaid meter

On the 25/01/2022, Eskom guys came to our house doing a random check if we are compliant. 3 technicians checked and confirmed that all is sound. They left.

15 minutes later they came back and told us that we last bought electricity on 03/12/2022 - I showed them a bank transaction that we last bought it on 24/01/2022. They said we need to go to the branch to resolve this issue. The meter box was taken and cable cut from the outside pole.

We then went to their offices, security told us that we are not allowed in - this message has been cascaded by their bosses. Security took suspension of supply slip to the consultants inside, we were given an fnb account number to make a payment of R6052.70 - payment was paid because we need electricity then escalate later which is today.

The call center was called, our meter number is not showing on the system (***). I then provided them with an I.D no. Details appeared with a different meter number. A request is logged for technicians to be dispatched ref. No. ***. Tech guys are still not here to re-install.

I am also seeking investigation on the mater and be refunded as we are buying electricity.

Kindly call me on ***