Electricity supply problems

It's been more than a week that there is no electricity and this was reported on Friday, 25th June. When you call their call centre, you are on hold for more than 20 minutes @ a time. The responses from their technicians are absurd & inexcusable. Eskom is useless, won't even download their app as it is also reviewed as useless. The ref no is *** in case they read this review and want to respond. I wish there was something that could be done to assist.