ELECTRICITY SAYS DO AGAIN

Since 20th October 2024 I realized that I can't buy electricity, on 29 October owner goes there to report he filled the form, and we received 40 recode numbers, and we bought electricity but it says do again, then we gone to kuruman eskom again they gave another 40 numbers it changed krn 1 to krn 2 but still we can't buy electricity, we called eskom from 13:00 they answered at 15H00 and the lady was rude she didn't even gave me reference number, and still now I can't insert electricity. I bought about 6 token numbers it can't work, the problem is that we can't get solutions