Electricity outage issues

Electricity supply I have reported power failure to eskom on the 8th of February and till now power is still not restored when reporting i was given a reference number *** and told that the supply will be restored within 24 to 48 hours but 15 days later my house hold is still without electricity. I have made follow up s every 2nd day anc my mother even went to their offices in and was also given a reference number but still our issue has not yet been attend too. We buy electricity tokens every month but we never get the service we pay for from eskom. My meter number is ***i am in Vosloorus Basothong in Ekurhuleni house number is 2725 mokhele street.