Electricity meter rejects loading of purchased prepaid electricity.

Having a Problem with the electricity meter box that rejects Prepaid electricity when we load it in. I reported the inconvenience to Eskom and was given Ref number *** which was never attended to by Eskom. I reported the problem again and was given Ref ***,when following up with Eskom, the response was also that the problem was attended to and cleared which was not true. Please assist because the remaining Kwh will be depleted today. My meter number is ***