Electricity interruption

We have been without electricity for the 2nd week after we were off for 7days then on for the past Saturday then Sunday morning it went off at 9am after we were promised by Eskom we would not be part of the current loadshedding due to our electricity being unstable but we had the 2 hours on Sunday went on at 11am for 2 sec and went off again. Since Sunday we have been reporting it and the only place u can report is this eskom telephonic bot and the same answer the whole time and nothing get done and in the meantime we suffer. Worst situation and service ever. It's so easy to say it's been escalated while it just go on and on