Electricity has been off a week and not yet resolved

Good day. I am currently still having the worst experience with eskom. Our house is the only house in our road in elsies river without electricity since 20h00 on the 29th june 2021. I have done all the checks at home to make sure that it is not a simple problem. I contacted eskom customer care at 11h15 on 30th june and received reference no. The constant told me that they have a turn around time of 7.5 hours, i was fine with that and waited. I then contacted customer care at 9h15 on 1st july, consultant told me within 2 to 3 hours a team will come to me. At 12h30 i contacted customer care again, the consultant told me that all their technicians is busy and they dont knw when anyone can come out and that i must just phone in 2 to 3 hours again. I have been phoning every day from then till the 4th july to receive the same answer every time i phone. On the 5th july at 10h00 i phoned again, the constant told me that the report came in and it says that the line was repaired, i then told her that we are still off and that no one from eskom came to my house, the consultant then said that she will escalate it and they will have to come out before 16h00 on the 5th july. I then ended up phoning again at 15h30 on 5th july, the consultant told me the report says the line was repaired, and i told her the same as wat i told the consultant of the morning. I then decided to try and escalate it by contacting the customer relations manager (Richard Mali) . Phoned him a few times and it rings 2 to 3 times and then goes to voice mail, sent him a whatsap message to ask for assistance and stating since when electricity was off, only to see that he reads message and then later in the day block me on whatsap. Tried contacting the other customer relations manager (David Ockhuis) , but phone also goes to voice mail after a while, still waiting to see if he will reply to my whatsap message as he did read it. I will be contacting eskom customer care again today on the 6th july, I will also be contacting the seniors manager, customer service operations (Rene Darby). If nothing happens by today then ill contact the general manager (Alwie Lester) tomorrow,.