Electricity down every week

I stay in Cosmo City Ext 8, ever since July we have been experiencing problems with electricity, the power would go off almost same time 18:15 every week 2 to 3 days and comes back almost same time 15:00, calls were done logged and ref numbers were given but they take time to come and fix the problem, apparently Eskom technicians will come and fix the problem only if the residents whose power were off pays them and if no payment is done then they wont fix the electricity power to come back. Now may question are Eskom staff doing this to us more especially in this cold winter and in pandemic. It's lockdown some of us have kids and toddlers and we are working from home. What must be done now ? It's been four weeks now this is happening. I am behind with my work because of electricity. Something must be done to sort out this mess. What surprise me is that when the power goes off it selects houses, to show that someone from Eskom is doing this on purpose so that they can come back every week and demand money from community to fix the problem that they created. This is not fair. This must stop we are tired and don't know where to complain to anymore Eskom ignores our calls and emails. I am not doing well as this is affecting my work and my family since I am working from home. Our voice and cries needs to to hear. This is my last hope, and hope that something will be done.