Electricity cut off due to incompetence of not checking Client's account

What a nightmare I am experiencing with Eskom, from Tuesday 12/06/2018 I have electricity cut out in my house. Cosmo city ext 6 cape verde cres. I've been calling and the respond I get was I am a poor buyer but when I give them my meter number the acknowledge that I am good buyer they will escalate my query as a matter of urgency. To date I am still with no electricity while the rest of the house in our street has electricity therefore this is not load shedding issue, I am truly fed-up and very upset with Eskom's treatment and incompetence cause surely if they were doing a good job they should seen that I buy electricity not *****ing it as they assume. Herewith a reference I receive for my first calling REF: ********** 74 which on Saturday they close and gave me a new reference REF: ********** 24 my telephone bill is now sitting on R233.29 by calling Eskom to sort out this which six days later I am still complaining about.