Electricity charges and billing

We are a concerned family and this is regarding our electricity charges and the billing in general. When Lockdown started our business was one of those that had to close doors and were were surprised after a few months to receive a bill of R7000 and during that period we were not utilizing the electricity at all. Around August our electricity was cut off and we are more surprised and shocked to learn that during this period of cut off there is still additional amount of R3000 charged hence we do not have electricity. Practically speaking how is this possible?

In particular this complaint refers to property on 795 Zone 2 Meqheleng. When was the readings taken? By whom? Our request to you is to correct all the strange entries on our bills and provide us with the correct bills and kindly refund or reimburse us so that even our hearts would feel at ease about trusting you to drive us as the people as per your Mission"to improve the quality of life to people in South Africa and in the region.

Please help us improve our lives and businesses because we feel like Eskom is *****ing from us kindly fix that. We were all affected by this pandemic so fairness and transparency are essential.