Electricity & Attroutious Staff

On Sunday, 18 March 2018, at 19:30 my electricity went off, I was shocked due to the fact I knew that I had enough tokens to last me the whole week, I called the Eskom complaint call centre and they said they would send someone the following day due to there being no one to come through at the time I was calling. I thought that was fine as I was getting ready to go to bed. I organised someone to stay at home and wait for the Eskom technician to fix the problem, we waited and no one came, when I called after I was informed that no one came I was informed my call was closed and they say the technician said they had sorted out the problem, which was not the case. Tuesday I logged the call again and finally someone came and Identified that the meter box was faulty and he would need to replace it. He said he was going to fetch another box he will be back soon. He never returned. Yesterday,Wednesday Iogged another call for the same issu3 cause the gentleman who came closed the call again saying issue was resloved which was not the case again. I spent a full day calling every hour to findout and all I was told is they on their way and tey never came. I'm still waiting for them to come and replace the box 5 days now and all my food in the fridge is rotten due to this and I have to wash with cold water ever since but no help from Eskom call centre and technicians. I wish I had another option for getting electricity but I dont have any and will hope they will recompensate my damaged food & airtime I've waited all week. ESKOM needs to apprehend the employees for attroutious service both with call centre and technicians