Electricity

My meter box just went blank and had a blackout at my house only, I logged it on Alfred and got a ref number on Saturday 28 Feb 2026, 24 hours later I get this "feedback". It's been over 24 hours and there's no positive feedback from you, the only update you are sending is that you are aware of my fault.... When will it be attended? This is really frustrating cos we pay for our services but when it's time to deliver, there's nothing.... More than 24 hours without electricity and it's going for 48 hours now