Electrical problem

I am a new house owner since August 2022, I have not been able to move into my house because of Electricity problem. I can't purchase electricity but the rest of the house hold in this new area are able to do so. I went to Eskom offices in Khayelitsha, Cape Town and explained my problem even gave them my metre number, the guy told me that I am not registered yet, I requested him to register me so that I be able to buy electricity and be able to move into my house, he refused and said he can't help me. I don't know what to do anymore now it will be 6 months on the 12 January since I received my house keys but I can not move in.

Please I need assistance ASAP!!