EKOM Electricity cut whiles payment was made

I made a payment of R800 on 18 Feb 2015.<br> on 25.02.2015 I received information that my account is outstanding,.<br> I paid an amount of R2000 on the 26.02.2015<br> At around 10 o clock I received information that a technician was at my house to disconnect the electricity<br> <br> We showed the technician the proof of payment, He suggested we send proof of payment to [Email Removed] We did so, and then he continued to disconnect the power.<br> <br> I called the call center, I asked the agent how was due and I was told less than R700. Which means I actually paid even more money than was due.<br> My question is, why did they disconnect the service, and then tell me re-connection will only take place within 24 hours. I also had to pay a re-connection fee of R600. I also don't understand why I have to pay this amount since the power was cut off after payment was made.<br> ***<br> Agent name : Lia Mengoai<br> She said she asked for re-connection at 12:15