Eishkom

Shuuu, where do I even start. It's really frustrating, we've reported our meter box faulty some time in 2018 as the screen just went blank and we were not able to put in electricity but the meter kept on working even though we're not buying electricity anymore and we were told to pay R1 800 so they can replace the meter box, the person assisting us wrote an account number for us to put in the money but obviously felt it was ***** so we waited thinking maybe eskom might just come and assist seeing that we're not buying gas but no luck, fast forward January 2021 I write eskom an email to come fix the meter box, I get no responses or call backs, then now in April 2021 eskom decides to pay us a visit but on arrival they realize the meter box is faulty and it's not our fault but they can assist, so because the stand or house details under eskom are still registered under my late father, they tell my mother to go the eskom offices to submit my father's death certificate and change the details... We then go to the eskom offices and on arrival we're told they can't let us in because everything now is done online on the self service system, which is more frustrating because that should've been the information that was shared when they came to our house. The lack of communication from eskom is really frustrating, we write emails, try call their lines but they don't respond back. Now we're in the dark and we're not getting assistance from them.