Eight days of Power Outage

Eskom this is my second time of complaining. It is now eight days since my power went off and still no change in the status from Alfred Chatbot! I have given up contacting your Customer Care line as they do not seem to understand the meaning of "customer care". I have also messaged various Ward Councilors who have escalated the query. I have contacted Premier Alan Winde, from the Western Cape, as well. According to him, over 80% of power outage queries due to the storms have been resolved. Why am I then still waiting for my issue to be resolved? Premier Winde has acknowledged my query and hopefully will be looking into it. Considering my house is the only one affected on the street, I find your lack of empathy and work ethic dismal.