****ed off client with reference ***

I have logged a call yesterday due electricity outage with reference *** & prepaid account number *** Mr Mandlenkosi Mbatha and they told me to wait 7hours than somebody will come to see what's the problem is but nobody came. The electricity went of on Monday@ 21h00 and I called them in the morning @11h46 from that time we didn't get and if I contact them that stupid system they using doesn't allow me to speak to consultants and keeps on saying my reference nd account is invalid bt it was given by them yesterday. I'm so ****ed off with Eskom cause everytime we log a case nobody came to help they just close the cases without assisting you. I've another previous case that was closed without being resolved cause everytime is goes off for reduction it's tripped and we reported this problem many times without getting help. Can somebody tell me what they getting for if they can't help the community. We need answers Eskom must answer this unacceptable really we paying for this prepaid nd our foods r get rotten.