Do something right (for a change)

Having lost my monthly account, I am struggling, in vain, to get hold of Eskom to find out what the amount is that I have to pay. There is no reply from their landline and their website also has a problem, it states that you are unable to register due to a technical error. I suppose one could scream from the high heavens about poor service delivery from government and quasi-government departments but, am I going to have to pay interest on an overdue account because of Eskom's incompetence? Come on Eskom, really surprise us and do something right, for a change. Impossible? I'm sure you can do it.