dissatisfied customer

We haven't had any joy from the company it's been over a month with no electricity. As residence we logged calls with eskom were given ref no and we follow up they send us from pillar to post. The last time I spoke with the company they asked that they are waiting on material which was three weeks ago. We have followed the escalation process to date we still have no electricity, we have kids writing exams eskom is not even considering that part. They don't provide us with timeframes non whatsoever. ESkom is just running a ****