Dissatisfaction

Just want to share my utter disappointment in Eskom. My matter has not been addressed for the past 10 years yet they still expect payment timeously. I've raised my query to their complaints but just ignored with no feedback whatsoever. Their incompent customer services dept went ahead and opened my account on my name yet it was not authorised by me and now changed back to previous account holder and they expect me to pay for the charges... Yet I paid the bill which was on my name and now cannot trace my name on their Online portal. I need explanations... Account no:***