DISSAPOINTED

Good day

I received an SMS on the 06/06/2018 to advised that a payment of R12534.06 need to be paid for the total overdue amount of R18 941.61.

We have paid R6000 on the same day and R6000 again last night to avoid disconnections.

I have just spoke with your consultant (Ekcard reference ********** 39) and he advised me that the full amount needs to be paid before the electricity can be switch on.

This is not the information we received, and if this is not connected today, I will take this further.

Yes, I’m fully aware that our account is in arrears, we have experience some difficulties but we are trying our best to make sure that we pay on a monthly basis.

Attached is the proof of payment that was made, which has still not been updated as well as the SMS that was send to me to avoid disconnection.

If you want me to pay R534.06 as well, let me know cause I tried to pay at least the R12 000 ,so I can sent proof of payment for that as well, but I want this to be connected today cause we cannot run a business without electricity and yet you still expect us to pay.