Disgusting service & uncaring service.

We submitted a claim for our TV at eskom bellville offices. that got faulty & stopped working when a transformer just on top of our house blew & caused fire.

Eskom has rejected our claim. No reasons have been given. We were told a technician will be sent to check the fault on the tv & our house line, non of that ever happened one of the officers who came out when there was fire on the 19-06-18 & looked at the tv face view and left advising the know the cause tv was never opened line was never check, upon follow ups we are now told the committee rejected the claim no reasons about the putcome of investigation of what fault & cause was picked on the line of tv obviously because it was never checked out.

We took the tv to LG for quotation & repair as advise at eskom but LG advise the burned part is discontinued therefor it can not be fixed and we paid for that quotation and also went to stores for a new tv quotation as told and submited all of that to eskom yet we get unfair response.