Disgusting Service

I've just had a new meter installed few hours hours ago with only 0.5KWH meanwhile my one that was faulty had 202 KHW and I am being told that with the offices being closed it might take a while before the units can be transferred over. As if this is not enough when I ask if I can load this one in the meantime while waiting my units to be moved over, I am being told that I can't as there is still digits I have to get and that I should make sure the 0.5KHW does not run out. I don't know if Eskom understands customer service and prioritizing. This is a slap in the face, how am I supposed to to make sure that 0.5KWH does not run. Can I get a resolution on this because I am not gonna call and be on hold for long.