Disgusting service

I have been reporting electricity outage in my village that happens almost every week during rainy season and we have never ever received a proper service since. Like they say You will get assisted within 24hrs, instead it takes 3-4days for us to get help. Yesterday we had outage at around 13:00 that was reported but we still without electricity. When I call for follow up this morning, they tells me that according to their record My meter number is not buying electricity, which they realized it was an error on their side. When I questioned how's that possible, I was then been told that it shows I buy electricity for around R200/monthly which they fail to understand How come I use so less electricity. To my question Why should it be eskom issue that my house uses low electricity, I mean why do I have to use lot of it. I don't have any much of stuff consuming electricity because we all away, just fridge and lights consumes electricity and there's solar backup. So I don't know if I have to be bul**** by eskom for the service or what 🙄🤔 I now can't get assisted due to their lamy concerns for the service I deserve. I have been 2 days without electricity and this stupid eskom is still giving me lot of unnecessary explanation while I'm in dark city. This happened several times already since I was lodging the quiry. I called for a follow up now, instead they are logging my complain as the New Ref not a follow up. Can someone intervene please. I have right to this service and if your employees are that useless to help or give us proper service, then say it straight.